Terms and Conditions

30 Day Limited Warranty

FLIPO GROUP warrants to the original purchaser, when used in North America only, that this product shall be free of defects in material and workmanship. This warranty applies within 30 days of the original purchase with normal home use. This warranty does not apply for commercial use of this product. Use outside of North America is not covered by this warranty.
During the warranty period, we will at our option, repair or replace this product without charge, which shall be the consumer’s sole remedy. ALL RETURNS must be accompanied by a Return Authorization Number, which is issued by the Customer Service Department of Filpo Group. Please contact Customer Service BEFORE returning any item. Once you have obtained a Return Authorization Number, the product must be returned with a clear copy of the proof of purchase, showing place and date of purchase, postage and insurance prepaid to:

Flipo Group
613 First Street 
La Salle, IL 61301

This warranty does not cover installation, adjustments in the home, nor damage due to accidents, misuse, abuse, fire or other acts of God, incorrect line voltage, damage to other equipment caused by improper installation, unauthorized or improper modification. This warranty gives you specific legal rights and you may also have other rights that vary from state to state.

To ensure that your package is properly delivered and that you receive your package within the time frame chosen, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We currently do not ship to P.O. boxes.
Processing Time
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier.
All orders typically ship the next business day after your order has been placed (excluding weekends and holidays). If you choose an expedited shipping method other than ground service, please remember your order will not ship for 24 hours due to processing time.
Delivery Claims
Flipo Group does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.